tophoki Terms of Use

We at tophoki operate a live-dealer gaming and sportsbook platform serving users in supported jurisdictions across Indonesia. When you access tophoki — via web browser, mobile app, or any other interface — you agree to the terms set out on this page. Our terms govern account creation, deposits and withdrawals, gameplay rules, dispute resolution, and your rights and responsibilities as a tophoki user.

Our commitment is to operate transparently. We enforce account verification to prevent fraud and protect player funds. We process deposits and withdrawals using multiple payment channels — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — and we log every transaction for your records and our compliance obligations. tophoki remains available only where applicable local law permits.

This page explains our core policies. For specific questions about your account, withdrawal, or gameplay on tophoki, please contact our support team through the FAQ or visit About us

Account creation and your responsibilities on tophoki

When you register on tophoki, you provide an email address, password, and username. You are responsible for keeping your password secure. If someone else gains access to your tophoki account and uses your funds, we will investigate, but your first responsibility is to maintain confidentiality of your login credentials. We recommend enabling two-factor authentication (2FA) via SMS or authenticator app for added security.

You must be of legal age in your jurisdiction to access tophoki. We enforce identity verification (KYC — Know Your Customer) by requesting a government-issued ID and proof of address before deposits and live-dealer table access are enabled. This step prevents fraud, money laundering, and duplicate accounts. Our compliance team reviews documents using automated and manual processes. Once approved, your account unlocks full access to tophoki's live-dealer tables, sportsbook, and slots.

You agree to provide accurate information. If you misrepresent your identity, age, or location during registration, we reserve the right to suspend or close your account. tophoki is available only where local law permits. If you access tophoki from a jurisdiction where services are prohibited, we will restrict your account in compliance with local regulation.

Deposits, withdrawals, and payment flow on tophoki

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you deposit on tophoki, the system displays payment instructions and a unique reference code. You complete the transfer through your payment provider's app or bank portal, including the reference code in the memo field. Deposits are confirmed subject to standard banking verification windows — typically seconds for e-wallets, hours to one business day for bank transfers.

Withdrawals follow the same process in reverse. You request a payout through your tophoki account, specifying the amount and payment method. Our compliance team reviews your account to ensure no pending wagers or verification holds. If clear, the withdrawal is processed. Payout timing depends on your payment provider — mobile banking and local payment typically settle within hours; bank transfers may take one to two business days. We do not charge withdrawal fees.

All deposits and withdrawals are logged in your account history with transaction ID, amount, timestamp, and status. You can dispute a transaction by contacting our support team. We retain transaction records for compliance purposes and to resolve disputes fairly.

Live-dealer gameplay and outcomes on tophoki

Our tophoki live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, and others — are operated by real dealers broadcast via HD camera. All outcomes are determined by physical card shuffles, wheel spins, or dice rolls conducted live on camera. We do not use algorithms or computerized randomization for dealer-operated games; each hand or spin is audited and recorded.

Your bets are placed before each round begins. Once you confirm a wager, your balance is deducted immediately and the bet is locked. Results are announced by the dealer and credited or deducted to your balance within seconds of the dealer's final call. All transactions are timestamped and archived in your account history on tophoki.

If you dispute an outcome, tophoki provides access to video recordings of the session, card shuffles, and dealer announcements. You can request a review by contacting our support team. Our compliance team investigates disputes impartially, referencing the recorded session and transaction log. If we find an error in our favour, we correct it and credit your account. If we find an error in your favour, we process a withdrawal adjustment.

Bonus terms and promotional conditions

tophoki does not offer fixed bonus amounts or percentage-based promotions. Any promotional offer is clearly marked as temporary and limited in scope. If tophoki communicates a promotional offer, it includes full terms: eligibility criteria, wagering requirements (if applicable), expiration date, and withdrawal conditions. Bonuses are promotional funds only — they do not represent real winnings until all conditions are met.

We reserve the right to withdraw, modify, or end promotional offers at any time. Continued access to tophoki does not entitle you to future promotions. Any promotional credit expires after a specified period (stated in the promotion's terms) and is forfeited if not used.

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  Account suspension or closure: We may suspend or close your tophoki account if you violate these terms, engage in fraud, or fail verification checks. Any funds in your account are returned via your original payment method within standard processing windows.

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  Dispute resolution: If you dispute a transaction or outcome on tophoki, contact our support team with your account ID and transaction reference. We investigate within a standard timeframe and respond with findings and any adjustments to your account.

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  Jurisdiction notice: tophoki's services are available only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that access and use of tophoki comply with their jurisdiction's regulations. If your jurisdiction prohibits services on tophoki, we will restrict your account in compliance with local law.

Data handling and your privacy on tophoki

We at tophoki collect and process personal data — name, email, phone number, identity document, proof of address, payment information, and gameplay history — to operate the platform, verify your identity, process payments, and comply with legal obligations. Your data is encrypted and stored separately from your gameplay history. We do not sell personal information to third parties.

We share payment details only with authorized payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These providers are bound by their own privacy commitments and data-protection agreements. We share account and transaction data with our compliance team and legal advisors only as necessary to meet regulatory obligations.

You have the right to request access to your personal data held by tophoki, to request corrections if information is inaccurate, and to request deletion of data under applicable data-protection laws. Contact our support team to exercise these rights. Our response timeframe depends on the complexity of your request but typically ranges within standard privacy regulation windows.

General terms on tophoki

These tophoki terms are governed by the laws of Indonesia. Any dispute arising from these terms or your use of tophoki shall be resolved through negotiation, mediation, or — if necessary — arbitration or legal proceedings as permitted under Indonesian law. Neither party waives their right to pursue claims through competent courts.

We at tophoki reserve the right to modify these terms at any time. Changes take effect upon posting on this page. Your continued use of tophoki after modification constitutes acceptance of the revised terms. If you do not accept revised terms, you may close your account and request withdrawal of funds.

For more information about tophoki, visit our About us page, review our Privacy policyor contact our support team through the FAQtophoki's services are available only where applicable law permits.