tophoki Privacy Policy

This page describes what we collect when you use tophoki and how we keep that data protected. We at tophoki process personal information — name, email, identity documents, payment details, and gameplay history — to operate our platform, verify your account, process deposits and withdrawals, and comply with legal obligations. Your privacy is fundamental to how we operate.

We collect data only when necessary. We do not sell personal information to third parties. We encrypt sensitive data and store it separately from non-sensitive logs. Our servers may sit outside your jurisdiction, but our data-handling commitments remain consistent regardless of storage location. If you have questions about how tophoki handles your data, this page outlines our full policy and your rights.

For additional questions, contact our support team via FAQor review our Terms and Conditions

What data we collect on tophoki

When you register on tophoki, we collect your email address, chosen username, and password (encrypted). To unlock deposits and live-dealer access, we require identity verification — a government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or rental agreement). We scan these documents using automated tools and may conduct manual review for clarity or fraud detection.

During deposits and withdrawals, we collect payment details — your chosen e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account number. We do not store full banking credentials on tophoki's central servers; instead, we pass payment details directly to authorized payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We retain transaction records — amounts, dates, reference codes, and status — for compliance and dispute resolution.

When you access tophoki, we log your IP address, device type, browser information, and gameplay activity (game type, bets placed, outcomes). This information helps us detect fraud, maintain platform security, and troubleshoot technical issues. We also collect timestamps for all account actions — login, logout, password reset, deposit initiation, withdrawal request.

How we use your data on tophoki

We use personal data for core platform operations: account creation, identity verification, deposit processing, withdrawal settlement, and gameplay. We use your email to send account confirmations, password-reset links, and transaction receipts. We do not send marketing emails unless you explicitly opt in; if you do opt in, you can unsubscribe at any time.

Our compliance team reviews account data to detect fraud, money laundering, duplicate accounts, and accounts linked to prohibited jurisdictions. We may flag accounts that show unusual patterns — very large single bets, rapid deposit-withdrawal cycles, or betting behavior linked to problem-gambling indicators — and may contact you to clarify your account status or restrict deposits temporarily pending review.

We share account and transaction data with our legal advisors and regulatory partners (where required by law) to meet local compliance obligations. We do not share gameplay history with third parties except as required by court order or legal process.

Third-party processors and data storage on tophoki

We engage third-party processors to handle specific functions: payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for deposit and withdrawal settlement; cloud infrastructure providers for database and backup storage; and email service providers for transactional email delivery. Each processor operates under a data-processing agreement requiring them to keep your data confidential and use it only for the services we contract.

Our servers may be located in Indonesia or overseas. Regardless of physical location, we apply the same encryption and access controls. If you are accessing tophoki from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be replicated to geographically distributed servers for redundancy and speed. You retain all rights to your data regardless of server location.

Encryption standard

We use AES-256 encryption for sensitive data at rest and TLS 1.2+ for data in transit. All connections to tophoki use HTTPS.

Access control

Only authorized tophoki staff members access personal data, and only for legitimate operational or compliance purposes. Access is logged and audited.

Data retention

We retain identity documents and transaction records for as long as your account is active plus seven years for compliance purposes. You may request deletion of data once your account is closed, subject to legal retention obligations.

Your rights and data subject requests on tophoki

You have the right to request access to all personal data we hold about you on tophoki. Contact our support team with your account ID and we will provide a copy of your data within a standard timeframe. You have the right to request that we correct inaccurate information — for example, if your address on file is outdated, we will update it.

You have the right to request deletion of your personal data, subject to legal and compliance obligations. If you close your account on tophoki, we retain transaction records for seven years to meet regulatory requirements, but we delete personal details (email, identity documents, address) after a standard grace period unless you contest the deletion.

If you dispute how we have handled your data, you have the right to lodge a complaint with your local data-protection authority. We encourage you to contact our support team first to resolve the issue directly.

Cookies and tracking on tophoki

We use cookies to remember your login status, store your language preference, and track your session on tophoki. Essential cookies allow the platform to function — without them, you cannot log in or place bets. Analytical cookies track page views and gameplay patterns so we can identify technical issues and improve platform performance. We do not use cookies for targeted advertising.

You can manage cookies through your browser settings. Disabling non-essential cookies will not prevent you from using tophoki's core features, but some functionality — such as remembering your preferred live-dealer table limits — may not persist between sessions.

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  Session ID cookie: Identifies your active session on tophoki. Expires when you log out or after extended inactivity.

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  Preference cookies: Store your language selection and table-limit defaults so tophoki remembers your choices across sessions.

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  Analytics cookies: Track gameplay activity and platform performance. Data is aggregated and anonymized; we cannot identify individual players from analytics logs.

Changes to our tophoki privacy policy

We may update this privacy policy at any time. Changes take effect when posted on this page. Your continued use of tophoki after an update constitutes acceptance of the revised policy. If we make material changes — such as expanding who we share data with — we will attempt to notify you via email if you have an active account. If you do not accept revised terms, you may close your account and request withdrawal of funds.

Our commitment to protect your data is foundational. We collect only what is necessary, we encrypt what we collect, and we do not sell it. If you have concerns about how tophoki handles your privacy, contact our support team directly. We respond to data-subject requests and privacy inquiries within standard timeframes.

For full details on our account policies and your rights, review our Terms and Conditions or visit our About us page. tophoki's services are available only where applicable law permits.