tophoki Casino & Sportsbook Service Notice

tophoki provides online entertainment services including live-dealer gaming, sportsbook coverage, and slot games. Our services are available only in jurisdictions where local law permits online wagering. Users are responsible for verifying that their access to and use of tophoki comply with the laws and regulations of their own jurisdiction.

We do not claim to be licensed in any specific jurisdiction or country. We do not offer our services in jurisdictions where online wagering is prohibited by law. If you attempt to access tophoki from a restricted jurisdiction, your account may be suspended in compliance with local regulation. This legal notice sets out the conditions under which tophoki operates and clarifies the boundaries of our service availability.

For specific questions about service availability in your location, account eligibility, or our data practices, please contact our support team or review our About us page and Privacy policy

Service availability and jurisdiction restrictions for tophoki

tophoki operates an online platform offering live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, Mobile Legends esports), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Our service is not available everywhere. We do not operate in jurisdictions where online gaming, sports wagering, or casino gaming is prohibited or criminalized under local law.

Individuals accessing tophoki from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location in Indonesia must ensure that their access complies with applicable local and national laws. We do not verify jurisdiction compliance on behalf of users — you are solely responsible for confirming that your use of tophoki is lawful where you reside.

If we identify that you are accessing tophoki from a jurisdiction where services are prohibited, we will restrict or close your account. Any funds in your account will be returned to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) within standard processing windows. We do not refund losses or claim liability for account restriction due to jurisdiction non-compliance.

You bear full responsibility for jurisdiction compliance

tophoki does not represent that services are legal or available in any specific location. Users accessing tophoki assume all legal responsibility for verifying that their jurisdiction permits such access and use.

Account eligibility and verification on tophoki

All tophoki accounts must pass identity and address verification (KYC — Know Your Customer) before deposits and live-dealer gaming access are enabled. We require a government-issued ID (KTP, passport, or equivalent) and proof of address dated within three months. Our compliance team reviews documents to prevent fraud, money laundering, duplicate accounts, and underage access.

If verification reveals that you are accessing tophoki from a restricted jurisdiction, or if we determine that you do not meet account-eligibility criteria, your account access will be suspended. You will be notified of the reason; any funds will be returned to your original payment method. We do not provide refunds or compensation for account suspension on compliance grounds.

You must be of legal age in your jurisdiction to access tophoki. You must not provide false information during registration, verification, or account administration. If you misrepresent your identity, age, location, or other material facts, we reserve the right to close your account, forfeit any funds, and report the matter to relevant authorities.

Payment processing and tophoki's role

tophoki processes deposits and withdrawals through authorized payment providers. We accept mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We do not hold your banking details or payment credentials — payment providers process all transactions independently. tophoki retains only transaction records (reference codes, amounts, dates, status) for compliance and dispute resolution.

We do not charge deposits or withdrawal fees. Transactions are subject to standard banking verification windows. If a payment provider blocks or reverses a transaction due to their own compliance procedures, tophoki is not responsible for delays or disputes between you and your payment provider.

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    E-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet): Transfers typically settle within seconds to minutes. Include the unique reference code provided by tophoki in your payment memo.

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    Bank transfers (mobile banking, local payment, online payment, e-wallet): Processing may take hours to one business day depending on your bank and tophoki's receiving bank.

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    Withdrawals: Funds route back through your original deposit method. Our compliance team verifies your account; subject to no holds, payouts are processed as requested.

Data handling and privacy on tophoki

We collect personal data (name, email, phone, identity document, proof of address, payment information, gameplay history, device information, IP address) to operate tophoki, verify your identity, process payments, comply with legal obligations, and prevent fraud. Your data is encrypted and stored separately from your gameplay history. We do not sell personal information to advertisers or third-party data brokers.

We share payment details only with authorized payment providers necessary to process your transactions. We share account data with our compliance and legal teams only as required by law or to investigate disputes. We retain transaction records indefinitely to meet regulatory and audit requirements.

You have the right to request access to, correction of, or deletion of your personal data under applicable privacy laws. Contact our support team to exercise these rights. Our response timeframe is subject to data-protection regulation requirements.

Liability and dispute resolution on tophoki

tophoki operates live-dealer games using real dealers, real cards, and real wheels broadcast on HD camera. All outcomes are determined by physical card shuffles, wheel spins, or dice rolls — not algorithms. If you dispute an outcome, we provide access to recorded video of the session, card handling, and dealer announcements. Our compliance team investigates disputes and applies corrections if errors are found.

tophoki is not responsible for losses resulting from technical failures, internet outages, device malfunctions, payment provider errors, or user error. We are not responsible for losses due to account compromise if you fail to protect your password or enable 2FA. We are not liable for damages arising from your use or inability to use tophoki, except where such liability cannot be excluded under applicable law.

For legal inquiries, complaints, or requests, contact tophoki's compliance and legal team through our support channels. These terms and tophoki's operations are governed by Indonesian law. Any dispute shall be resolved through negotiation, mediation, or — if necessary — arbitration or legal proceedings as permitted under Indonesian law.

For questions about this notice, visit our Terms and Conditions page or contact our support team. For account eligibility or service availability questions specific to your location, we recommend consulting local legal guidance. tophoki's services are available only where local law permits.

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