tophoki Account & Payment FAQ

To deposit via local payment, online payment, or e-wallet, log into your tophoki account, go to Deposit, select your e-wallet, and enter the amount. You will be redirected to the e-wallet app or web page to confirm the transaction. tophoki receives confirmation within seconds to minutes; your balance updates immediately. mobile banking, local payment, and online payment follow the same flow. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we provide a unique account number and reference code; transfer the funds and include the reference in your memo so our system matches the deposit to your account. Bank transfers typically settle within hours to one business day. No fees are charged by tophoki on deposits.

Promotion codes are entered during registration or in your Account Settings under Promotions / Bonus Code after login on tophoki. Paste the code exactly as provided — codes are case-sensitive and must not contain extra spaces. If the code is valid and not expired, the promotion will apply to your next deposit or game activity as stated in the promotion terms. If tophoki does not recognize your code, verify that you have copied it correctly and that it applies to your account region. Promotions may have eligibility requirements such as account age or deposit minimum; these are listed with the code.

tophoki does not charge fees on deposits or withdrawals. Any charges that appear are imposed by your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking), not by tophoki. If your e-wallet or bank account incurs a fee for this transaction type, that fee is between you and your provider. tophoki processes your requested amount without deduction. If you notice an unexpected deduction on a withdrawal, contact your payment provider first to clarify; if the issue is on tophoki's side, our support team will investigate.

Our support team handles inquiries in English and Indonesian. Contact tophoki support through the live chat or support form on the platform, and they will assist you. For highly technical or legal questions, support may direct you to a specialist or advise you to check our documentation. Response times vary based on inquiry volume; during peak hours (Liga 1 matches, tournament finals, or holiday periods like Idul Fitri or Idul Adha), wait times may be longer. For non-urgent questions, email support provides detailed responses within one business day.

No. tophoki policy allows one account per person. If we detect duplicate accounts, both accounts will be suspended and funds held pending investigation. To verify this, we cross-reference identity documents, email addresses, phone numbers, payment methods, IP addresses, and device fingerprints. If you previously had an account and can no longer access it, contact support with your original registration details so we can help you recover or reset it. Do not create a new account while the old one exists.

To request deletion of your personal data from tophoki, contact our support team in writing (email preferred) and specify which data you wish to delete. Provide your account username, registered email, and a reason if you wish. tophoki will review your request and respond within the timeframe required by data-protection law. Note that we are required by law to retain transaction records indefinitely for compliance and audit purposes; however, we can delete other personal information (profile photos, phone numbers, etc.) upon request. After account closure, some data may remain in backup systems for a limited period for security and dispute resolution purposes.